Interactive Voice Response (IVR) Solutions

Interactive-Voice-Response

PRC’s hosted Interactive Voice Response (IVR) Solution enables you to enhance customer satisfaction, reduce administrative costs and generate more revenue through a more efficient call handling process. Our IVR solution routes incoming calls based on a customer’s voice commands, while outbound calling makes use of IVR to deliver appointment reminders, past-due notices and announcements of events or activities.

An effective IVR system cultivates happy customers by reducing call times and ensuring a positive calling experience. Through this innovative self-service model, your customers enjoy the convenience of being able to access information, get answers to their questions, and place orders around the clock.

Our Hosted IVR Solution features:

State-of-the Art Hosted IVR platform

  • Randomization functionality
  • High level of control over the customer experience
  • Speech or touch-tone

Reporting

  • PRC Analytics
  • Web-based

Expandable Port Capacity

  • Surges
  • Promotional events

IVR Surveys

  • Voice or touch tone surveys
  • Consistency and reliability of survey data

IVR Solution Capabilities

PRC’s hosted IVR /VRU platform has demonstrated capabilities in the following areas: 

  • Ability to handle large call volumes
  • Database connectivity - accessibility to multiple external databases
  • ANI/CTI and DNIS identification and recording
  • Call Segmentation
  • Automated Faxback
  • Multilingual speech technologies
  • Nuance and SpeechWork speech recognition (natural language)
  • RealSpeak Text-to-speech
  • Voice XML tools for quick and easy application development
  • Advanced call routing
  • Transcription
  • 24/7 monitoring
  • Credit card authorizations
  • EFT/ACH transaction processing
  • Complete redundancy

Available 24/7, PRC’s hosted IVR solution accommodates a wide variety of functions, including:

  • Identifying caller by account number or Personal ID number
  • Directing caller through appropriate menu selections
  • Answering questions for callers
  • Registering data and maintain status of data
  • Looking up information and report it to the caller
  • Authorization (Retail Credit or Check, Healthcare, Wholesale RMA)
  • Capturing voice messages from callers
  • Monitoring call progress status
  • Interfacing with host computers, emulating a native terminal controller
  • Interfacing with local area networks
  • Accessing data from a local or remote database
  • Providing message transcription
  • Voice Recognition technology
  • Voice surveys enable your customers to provide important feedback

Learn More about Our Hosted IVR Solution – Contact PRC Today

PRC’s Interactive Voice Response Solution is customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).