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Increase Productivity, Drive Revenue, and Enhance the Online Experience

Today’s tech-savvy customers appreciate the benefits of 24/7 online self-service. But sometimes they have a need or a question that requires the human touch. Make it easy for them to communicate with you—with real-time Web chat.

By enabling live, text-based conversations between your agents and customers, PRC Chat allows you to provide personalized support around the clock and improve your consumers’ overall online experience. Whether agents are giving fast, accurate answers to questions or offering guidance for an online purchase, Chat is a powerful tool for driving revenue and getting the very best return on your customer investment.

PRC Chat can be utilized as a standalone service or integrated with your call center program to provide a full-spectrum customer care and/or technical support solution.

Why Live Chat?

 

Web chat technology provides a modern, budget-wise solution for servicing your customers more quickly and efficiently than traditional communication channels. Convenient features are included, such as time-saving canned responses and free-form text with spell-check.  PRC’s Live Chat Services enable you to:

  • Improve customer service and satisfaction through faster, personalized response
  • Increase conversion rates and generate more sales online
  • Increase productivity through concurrent transaction handling
  • Lower operating costs by deflecting costly toll-free calls to chat

Live Chat for Online Sales

With Chat, your website visitors can connect to live PRC agents instantly by clicking on a button embedded on your site. Features include:

  • Universal desktop view so agents can easily manage phone and email across all channels, as well as manage multiple chat sessions
  • Agent central access to customer’s information (past interactions, web pages browsed, buying history, profile)
  • Store chat session for historical record and future support
  • Consumer and agent access to integrated multi-channel knowledge base
  • Single-keystroke standard responses to save time
  • Rules-based routing, transfer and conference sessions for access to most knowledgeable resource
  • Public and “whisper” monitoring for quality assurance and knowledge contribution
  • Insightful real-time views, reports and trend analysis allow managers to gauge and improve quality and responsiveness of service operations 

Learn More about Our Live Chat Services – Contact PRC Today

PRC’s Live Chat Solution is customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).