Back-Office Services Back-Office Services.

Lower Overhead Costs and Streamline Your Operations

From data entry to e-mail management, your company’s back-office functions are a vital component of its customer service operations.  But these behind-the-scenes tasks can consume significant time, capital and resources—at the expense of core activities that are the lifeblood of your business.

PRC’s Back-Office Solutions enable you to focus on bigger priorities while placing your non-core business functions in our capable hands.  Our flexible outsourced back-office services can be integrated with your Customer Care program to provide an outstanding customer experience, one that is completely seamless for your customers—and highly cost-effective for your business.  By helping you to significantly lower overhead costs and streamline your operations, PRC’s Back-Office Solutions position your organization for long-term growth and profitability. 


 PRC Back-Office Capabilities

  • Complete Document Processing
  • Data Transmission
  • Data Entry & Application Processing
  • Data Conversion
  • Imaging of Electronic Input (Fax & Email)
  • Indexing (Automated & Manual)
  • Long-term Archiving & Retrieval Services
  • File Distribution System
  • Account Validation, Order Verification & Confirmation
  • Survey Collection
  • Notification Services
  • Mail Receipt & Opening
  • Exception Processing
  • Email Management
  • Live Chat
  • E-fax
  • Transactional Processing

Why Outsource Your Back-Office Services?

Outsourcing your back-office functions to PRC offers a number of substantial business benefits. PRC has a vast pool of educated and skilled professionals, enabling you to reap the rewards of top technical talent without paying the high price. And when it comes to cutting-edge technologies and software development, we have the IT infrastructure that meets the needs of today's fast-paced business world.

  • Control Overhead Costs
  • Manage Risk through Improved Consistency and Accuracy
  • Focus on  Your Core Business Activities
  • Increase Operational Efficiency
  • Enjoy Staffing Flexibility for Seasonal/Cyclical Demands
  • Support New Customer Acquisition
  • Drive Continuous Process Improvement
  • Enhance the Overall Customer Experience

Why Choose PRC for Back-Office Support?

Have Confidence in Our Experience

Established over 25 years ago, PRC has a demonstrated track record of delivering results for our clients, many of which are world-leading brands.  Our unparalleled expertise, global operations infrastructure and world-class technology capabilities ensure impeccable service delivery and a sound return on your investment.

  • Diverse portfolio and high-volume production operation
  • Global, multi-location business model
  • Highly scalable infrastructure and resources with dedicated client areas in each site
  • Comprehensive business continuity plan with tested disaster recovery mock drills
  • Choice in pricing options – Full time employees (FTE) basis, field level, and keystroke or record-level offerings based on comprehensive process study or as per client requirements

Certifications

  • SAS 70-compliant for transaction processing services
  • ISO 2000 certification for voice and web processes
  • SLM External Vendor Certification
  • PCI-compliant for payment solutions

Industry Experience

  • Media
  • Entertainment
  • Healthcare
  • Travel & Tourism
  • Utilities

Through our Back-Office Solutions, PRC empowers you to lower overhead costs, boost productivity and focus on your core business activities—without sacrificing the quality of your customer service. 

Back-Office Capabilities

  • Document Management & Archiving Solutions
  • PRC has perfected a reliable and fully automated process for creating and managing all of your business documents, in both paper and electronic format.   Our back-office document specialists start with an assessment of your specific needs and then develop a customized solution designed to speed workflow, lower costs and increase information security. 
  • Speed document processing turnaround times
  • Lower labor and processing costs
  • Improve accuracy and streamline workflow
  • Account Validation, Order Verification & Confirmation Solutions
    By streamlining complicated registration and ordering methods, PRC helps you significantly improve order accuracy and speed of service.  Moreover, our offshore back-office operations give you the advantage of having a round-the-clock order processing window.
  • Improve order accuracy
  • Speed order processing
  • Lower costs
  • Boost revenues by accepting orders 24/7

Survey Solutions

Getting the most value out of your customer surveys requires a scrupulous process for information collection and verification. Through our Survey Solutions, PRC’s team of experts ensures the reliability and validity of your data so that you can use it to make sound business decisions.

  • Ensure the consistency and reliability of survey data
  • Lower labor and processing costs
  • Speed processing and interpretation of results
  • Improve accuracy and streamline workflow

Learn More about Our Back-Office Services – Contact PRC Today

PRC offers an entire spectrum of outsourced Back-Office Services, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).