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Lower Overhead Costs and Streamline Your Operations

From data entry to e-mail management, your company’s back office functions are a vital component of its customer service operations.  But these behind-the-scenes tasks can consume significant time, capital and resources—at the expense of core activities that are the lifeblood of your business.

Alorica’s Back Office Solutions enable you to focus on bigger priorities while placing your non-core business functions in our capable hands.  Our flexible outsourced back office services can be integrated with your Customer Care program to provide an outstanding customer experience, one that is completely seamless for your customers—and highly cost-effective for your business.  By helping you to significantly lower overhead costs and streamline your operations, Alorica’s Back Office Solutions position your organization for long-term growth and profitability.


 Alorica's Collective Back Office Capabilities

  • Complete Document Processing
  • Data Transmission
  • Data Entry & Application Processing
  • Data Conversion
  • Imaging of Electronic Input (Fax & Email)
  • Indexing (Automated & Manual)
  • Long-term Archiving & Retrieval Services
  • File Distribution System
  • Account Validation, Order Verification & Confirmation
  • Survey Collection
  • Notification Services
  • Mail Receipt & Opening
  • Exception Processing
  • Email Management
  • Live Chat
  • E-fax
  • Transactional Processing
  • Document Management & Archiving Solutions
  • Account Validation, Order Verification & Confirmation Solutions 

 

Why Outsource Your Back Office Services?

Outsourcing your back office functions to Alorica offers a number of substantial business benefits. Alorica has a vast pool of educated and skilled professionals, enabling you to reap the rewards of top technical talent without paying the high price. And when it comes to cutting-edge technologies and software development, we have the IT infrastructure that meets the needs of today's fast-paced business world.

  • Control Overhead Costs
  • Manage Risk through Improved Consistency and Accuracy
  • Focus on  Your Core Business Activities
  • Increase Operational Efficiency
  • Enjoy Staffing Flexibility for Seasonal/Cyclical Demands
  • Support New Customer Acquisition
  • Drive Continuous Process Improvement
  • Enhance the Overall Customer Experience
  • Diverse portfolio and high-volume production operation
  • Global, multi-location business model
  • Highly scalable infrastructure and resources with dedicated client areas in each site
  • Comprehensive business continuity plan with tested disaster recovery mock drills
  • Choice in pricing options – Full time employees (FTE) basis, field level, and keystroke or record-level offerings based on comprehensive process study or as per client requirements

Certifications

  • SAS 70-compliant for transaction processing services
  • ISO 2000 certification for voice and web processes
  • SLM External Vendor Certification
  • PCI-compliant for payment solutions

Industry Experience

  • Media
  • Entertainment
  • Healthcare
  • Travel & Tourism
  • Utilities

Learn More about Our Back Office Services – Contact Alorica Today

Alorica offers an entire spectrum of outsourced Back Office Services, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 866-ALORICA (866-256-7422).