PRC AnalyticsPRC Analytics

Our State-of-the-Art Customer Data Management Tool

Developed exclusively for PRC by our own in-house development team, PRC Analytics is a powerful data management tool which consolidates information from multiple sources, giving you an accurate, focused and highly revealing look at your customers.

PRC Analytics offers a unique dashboard view which allows our internal team to get an instant, high-level snapshot of Key Performance Indicators (KPI) for your campaign or program on a single screen.  In addition, the application’s drill-down reporting capabilities allow cross-program visibility by Site, Team, or Individual Agent, enabling you and your Program Manager to get to the root of performance trends.

PRC Analytics features:

  • Dashboard which provides a quick snapshot of KPIs for a campaign
  • Drill-down capabilities by Site, Team or Individual Agent
  • Consolidation of customer data from multiple systems including switch, workforce management, CRM systems, and more
  • Multi-level security based on the role of the user within the organization
  • Ability to determine frequency of data updates on a per-campaign or per-source level

Utilizing the PRC Analytics customer data management tool to view online reports, PRC’s Operations Team tracks both organizational and individual performance indicators to maximize productivity. The team meets daily to isolate, prioritize, track and resolve issues—and celebrate successes. 

Learn More about Our Customer Data Management Solutions – Contact PRC Today

PRC’s leading-edge Data Management Solutions can be tailored to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).