Our Nearshore Solutions: Dominican Republic

DominicanRepublic_Services

Call Center Hub of the Caribbean

The Dominican Republic is a key point for technological businesses ranging from software developers and other technologies, to call centers and manufacturers of automotive parts. Numerous U.S.-based and foreign firms have chosen DR, finding the geographical location of the country and close proximity to U. S. headquarters in particular, appealing.

From customer service to product support, Alorica can meet your customer contact needs with its DR Offshore Solutions in a flexible, cost-effective manner. 

Why the Dominican Republic?

DR represents an excellent English and Spanish support alternative for North America, Latin America and Europe. With over two million people from the DR residing in the US, DR maintains a high cultural affinity with the US, virtually eliminating some of the challenges with customer interactions presented by other offshore options.

Easy, Affordable Access

And the proximity and travel convenience can’t be beat: only 1 ½ hours from Florida and 3 ½ hours from New York, DR is convenient and affordable to business travelers throughout North America. Further, Alorica’s Santo Domingo call center is located only 30 minutes from the international airport.

Education and Training

DR’s population is very technical with great customer service skills. The government and private sector support investment in education and training, and DR is home to several leading universities (including courses dedicated to the Call Center industry) with a large pool of bilingual students. The government has a 10- year plan to make English the official second language. As evidence of its national commitment to education and training and its proven ability to attract partners, the World Bank -- in conjunction with the Institution of Labor -- recently launched a subsidized training program to help teach industry employees currently within the ages of 18-25 years old. Projects such as this are bolstered by local involvement in training programs that enable a steady stream of qualified candidates for both Spanish and English support professionals.

Attractive Workforce Pool & Recruitment

  • Total Labor force 2.3 million-2.6 million
  • 58% of Alorica employees are aged between 21 and 25 years; 29% of employees are aged 26 or above
  • Literacy rate 84.7%
  • Languages: Spanish; English is widely spoken with more than 0.5 MM English speakers
  • Academic Level of most job candidates is associate degree and higher
  • The Academic Level of the existing Sales/Service Representatives by the end of 2009 was as follows:
    • 11% of employees hold a Bachelor Degree or higher
    • 25% of employees hold an Associate Degree or have 2 or more years in college
    • 25% have a high school degree and might have up to 2 years in college
    • 50% of most employees lived in US for at least 6 years and attended to High School

Retention

Alorica’s employees are eligible for some or all of the following benefits, depending on the employment model (full or part-time) or the position held within the company:

  • Medical insurance
  • Paid Vacation
  • Training courses
  • Sick Pay
  • Performance Incentive Programs on Quality (Can earn 25% more salary based on quality)
  • Overtime Pay
  • Christmas Bonus
  • Personal loans

We also run special programs to improve the quality of living for our employees:

  • Company discounts on cell phones
  • Company supplied uniforms
  • Free eye examinations
  • Subsidized Hepatitis B immunization
  • Gym Discounts
  • Parents Day

Learn More about Our Dominican Republic Call Center Solutions – Contact Alorica Today

Alorica offers a wide range of contact center services from our Dominican Republic call center location, customizable to fit your unique needs. For more information on how we can help you maximize the value of your customer relationships, please contact us at 866-ALORICA (866-256-7422).