Travel & Tourism

Call Center Services that Help You Increase Consumer Brand Loyalty

Due to the emergence of low-cost providers and other competitive pressures, today’s travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this matrketplace, airlines, tour operators and hotel chains must find ways to maintain the caliber of service their customers expect—while keeping operating costs under control.

As an experienced travel industry partner, PRC offers cost-effective solutions designed to help you achieve and sustain long-term profitability. Our Teleservices (Inbound/Outbound Customer Care, Sales, and Technical Support), Email/Chat, Back-Office, Fulfillment, and Technology/CRM services can be delivered across a wide range of channels to help you boost brand loyalty, lower operating expenses, and strengthen your customer relationships.

PRC’s Global Contact Management solutions allow you to:

  • Reduce capital expenditures and customer servicing costs by consolidating marketing and sales efforts in the contact center.

  • Increase operational efficiency through implementation of best-in-class processes and use of call-avoidance, self-service and offshore strategies.

  • Expand customer portfolio enhance revenue by driving cross-sell/up-sell opportunities, opening up new sales channels and leveraging targeting capabilities.

Backed by world-class agents and a cutting-edge technology infrastructure, PRC empowers you to provide responsive service, swift dispute resolution, and the convenient self-service options your travel customers demand. Across multiple touch points, we turn your customer interactions into valuable lifetime connections, helping you create Customers for Life.

PRC’s past and present client list includes Global Fortune 200 Airlines, Fortune 500 Airlines, Fortune 500 Cruise Travel Agencies, and Fortune 1000 Automobile Rental & Leasing companies. 

Clients 

Call Center Services / Solutions
  • Domestic Airlines
  • International Airlines
  • Automobile Rental & Leasing Company
  • Travel Agency
  • Online Travel Agency
  • Cruise Agency
  • 24-hour Inbound Customer care
  • Inbound Customer Care for Reservations & Ticketing
  • Sales: B2C & B2B
  • Technical Support
  • Inbound Customer Care for Frequent Flier Program
  • Seasonal Volume Management
  • Customized Sales Programs
  • Cross-sell & Up-sell Programs
  • Flight Tracking
  • Baggage Management Services
  • Travel Management Services
  • Consumer Affairs
  • Customer Development Services
  • Billing & Service Inquiries
  • Credit & Collection Support
  • B2C & B2B Lead Generation & Appointment Setting
  • Customer Satisfaction Surveys
  • Outbound Marketing & Win/Back Program
  • Back-Office Support
  • Personalized Letter Fulfillment
  • Email/Chat Support
  • IVR (Integrated Voice Response)
  • CRM (Customer Relationship Management)
  • Multi-lingual Support

Learn More – Contact PRC Today

PRC offers a wide range of flexible Teleservices (Inbound/Outbound Customer Care, Sales, and Technical Support), Email/Chat, Back-Office, Fulfillment, and Technology/CRM services. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).