Our Services

Energy & Utilities

Call Center Solutions that Give You a Competitive Edge

As deregulation becomes more widespread, energy and utilities companies most cope with mounting competition. It’s no longer enough to offer a standard product at the best price. To stand out in today’s marketplace, utilities must be able to satisfy their customers’ needs, add value to basic services, and provide outstanding, timely support. And they must do it all in the most cost-effective way possible.  

With vast call center services experience in the utilities industry, PRC offers an array of Global Contact Management Solutions designed to help you stay competitive and profitable in a changing business environment.  Our outsourcing solutions span the entire spectrum of your customer relationship management needs, including sales, connection, service, billing and collections, and crisis management.  In addition, PRC’s services can be fully integrated, allowing you to lower costs, improve coordination between the contact center and field technicians, and significantly enhance customer service delivery. 

PRC’s Contact Management and Call Center Solutions allow you to:

• Lower capital expenditures and customer servicing costs by consolidating marketing and sales efforts in the call center.
  
  
• Increase operational efficiency through implementation of best-in-class processes and use of call-avoidance, self-service and offshore strategies.
  
  
• Broaden customer portfolio and enhance revenue by driving cross-sell/up-sell opportunities, opening up new sales channels and leveraging targeting capabilities.
  
  
• Increase customer loyalty, satisfaction and retention by providing a consistently outstanding level of service and support across multiple channels.
  
  
• Improve speed-to-market through access to top-tier technology, resources and expertise and the ability to pursue multiple projects concurrently.
  
  
• Build market differentiation through customer contact management solutions that emphasize brand uniqueness and value.
  
  
• Improve disaster recovery capabilities through reliable, state-of-the art customer data storage and recovery technologies.
  
  
• Strengthen seasonal response and crisis management capabilities through call center operations that can be quickly scaled to meet increased customer demand/call volume.

By empowering you to provide fast, responsive service as well as the billing and payment options your customers demand, PRC’s call center services give you the opportunity to truly differentiate your business in a “me too” marketplace.  We turn basic consumer interactions into valuable lifetime relationships, helping you create Customers for Life.

PRC’s Energy & Utilities clients, both past and present, include Fortune 200 energy and utilities companies.

Learn More About Our Contact Management Solutions – Contact PRC Today

PRC’s flexible call center services can be tailored to fit the unique needs of your Energy & Utilities business. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).