Our Services

Helix by Alorica®

An Integrated, Web-based Technology Management Service Platform

Helix by Alorica is a comprehensive, web-based software suite designed to bridge CRM support from the front-end to the back-end and across the entire enterprise.

Each component of the Helix turnkey solution can be implemented independently, or integrated as one or multiple solutions. Clients choose the scope of solutions that best fit their specific situation. 

Solution components: 

Service Automation Solution

Alorica's delivery of an integrated, total solution to after-sales customer service is highly advantageous to a wide range of companies seeking to reduce costs and improve customer service through a more objective-organized approach.

Sales Force Automation Solution

The Sales Force Automation Solution enables a complete web-engineered sales force management solution to ensure customer acquisition and retention. This completely customized solution is designed around an infrastructure to handle any size of sales force with any number of locations, with a maximum of automation tools available today. 

E-mail Management Solution

Email management tracking methods include Incident Number Assignment to uniquely identify each customer inquiry and Threaded Conversation to capture multi-channel communications in a single customer record. Customer History allows response personalization based on customers’ previous interaction, while System Alerts define escalation rules to facilitate service-level management.

E-Business Solution

This software package includes a multitude of customized Helix by Alorica modules to facilitate an E-Commerce operation from the front-end to the back-end, including a point-of-sale web-portal.

E-Procurement Solution

This software package facilitates Internet trading by providing a complete virtual marketplace solution for vendors and buyers, eliminating distance boundaries and sourcing obstacles.

Data Analysis Solution

The Data Analysis Solution's analytical capabilities consist of customer interaction reports based on a customizable array of criteria, e.g. time, topic, and frequency, and of integrated, enterprise-wide data mining and decision support reports that transform information-rich data into actionable business intelligence. For key decision-makers, this means more and better ways to acquire, protect, develop, and retain customers at every opportunity.

Learn More about Helix by Alorica® – Contact Alorica Today

For more information about Helix by Alorica®, please contact us at 866-ALORICA (866-256-7422).

To schedule a demonstration, please click here.

ALORICA's delivery of an integrated, total solution to after-sales customer service is highly advantageous to a wide range of companies seeking to reduce costs and improve customer service through a more objective-organized approach.