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PRC Announces agreement with Drive America Holdings, Inc. |
PRC ANNOUNCES AGREEMENT WITH DRIVE AMERICA HOLDINGS, INC. TO PROVIDE MANAGED CUSTOMER RELATIONSHIP SUPPORT
PRC, one of the nation's leading providers of outsourced customer management, announced today that it has signed a managed customer support relationship with Drive America Holdings, Inc. The United States Auto Club, Motoring Division (USAC/MD), a business unit of Drive America Holdings, provides roadside assistance services to more than 15 million customers through a nationwide network of automobile service professionals.
"PRC was immediately impressed with Drive America Holdings commitment to its customers and we look forward to delivering the best customer experience possible," said Frank Veros, Vice President of PRC's Automotive Vertical. "PRC excels in customer service, and servicing critical roadside assistance issues will showcase our organization's talents."
USAC/MD combines 24-hour emergency roadside service with other benefits like Expert Opinion Service for auto repair estimate verification, car rental discounts and free personalized trip routing & travel maps. USAC/MD also provides roadside assistance services to top automotive manufacturers in the US including Ford, Jaguar, Lincoln/Mercury, Land Rover, Ferrari, and Maserati.
"PRC has a proven track record of supporting clients in a variety of industries, and we are confident that they will provide a superior customer experience for all of our valuable customers," said Thomas Boughton, President of Drive America Holdings, Inc.
PRC will provide various customer support functions via a multi-site solution handling all inbound and outbound customer contacts as well as hosting data center facilities that support contact center services, corporate, and back-office functions.
About Drive America Holdings, Inc. Drive America Holdings is headquartered in Carrollton, Texas, and is one of the leading providers of roadside assistance to both wholesale and retail markets. The USAC/MD business unit of Drive America Holdings has a 38-year history of operational excellence and a major focus on customer satisfaction. The company has pioneered roadside innovations, such as criminal background checks for emergency response professionals, vendor-scoring models, digital dispatching, internet reporting and invoicing, and direct deposit payments to Service Providers. USAC/MD is the only auto club provider in the United States to be certified by the International Organization for Standardization (ISO) 9001:2000. www.drive-america.com |
