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PRC Apoints Kerry Carstairs as SVP Of Client Services for Travel Businesses |
PRC, one of the nation's leading providers of outsourced customer management, announced today that Kerry Carstairs will be leading the Company's travel businesses as Senior Vice President of Client Services reporting directly to Joseph Livingston, PRC's President and COO. Based in PRC's Corporate Headquarters in Ft. Lauderdale, Ms. Carstairs will oversee all of PRC's travel related clients.
Ms. Carstairs brings nearly 20 years of experience to PRC offering a proven track record in building teams and achieving ambitious business objectives. Prior to joining PRC, Ms. Carstairs served as Vice President of Reservations and Direct Distribution for US Airways where she managed multi-site contact center operations which included reservations, frequent flyer programs, and website support and delivery. During this time, she managed the first ever outsourcing initiatives for the company.
Prior to her role at US Airways, Ms. Carstairs held various positions within British Airways specific to contact centers, web service delivery, and airport operations. During this time, she was responsible for both the strategic planning and execution of projects related to increasing customer satisfaction, improving revenue performance, and driving efficiencies and cost savings within their contact center operations.
"Our employees are our most valuable strategic asset," said John G. Hall, PRC CEO. "Kerry brings extensive experience in the travel field along with strong business intelligence to her position."
Mr. Livingston added, "We are enthused to have Kerry as the leader of this very critical position and look forward to very positive enhancements within each of her areas of responsibility as well as continued growth for the travel vertical within PRC."
"PRC's focus for our travel clients is to positively impact customer satisfaction through the delivery of a superior customer experience with each interaction," said Ms. Carstairs. "Our clients look to us to help them smartly manage costs related to the customer management function. By delivering a stellar customer experience, we not only meet this objective but deliver a positive return on their investment in us through enhanced customer loyalty and value."
Ms. Kerry Carstairs received her B.S. degree from The American University in Washington, D.C., where she majored in finance. |
