LEARN. GROW. ENJOY...BE PRC A job at PRC is a job you'll love. You will not only be getting competitive pay and a flexible schedule but there are a number of benefits including medical, dental, vision and life insurance as well as 401K, pet insurance and paid training. Join a proven leader in the customer care industry.
Come to Where you can DISCOVER STABILITY AND ENJOY SUCCESS!
Your professional development is our number one priority. That's why our Team Leaders don't just manage - they mentor. Join a proven leader in the customer care industry. Come to where you belong.
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Responsible for consistent, professional handling and disposition of inbound customer service calls associated with client Membership Rewards Cardmembers. Must demonstrate a passion to serve, an aptitude for building rapport, ability to engage card members with a human touch approach, solve problems and overcome objections in a consultative manner which encourages future spending and promotes clients Best-in-World service goal.
This position will provide a full range of superior, proactive customer service, consultative sales and relationship management to client cardmembers. The Membership Rewards Customer Service Representatives will:
- Handle inbound calls from Cardmembers enrolled in the Membership Rewards program and recommend additional products and services when appropriate
- Resolve Cardmember inquiries at the first point of contact, whenever possible
- Evaluate each account using supporting technology
- Educate Cardmembers on products or services that will enhance the relationship with the client and increase the company’s profitability
Requirements
Education Requirements:
- High School Diploma or equivalent experience
- College preferred
Experience and Skills:
- 1-2 years customer service experience – telephone experience strongly preferred
- Ability to handle high call volumes and make sound business decisions
- Knowledge of telephone sales techniques is preferred
- Ability to remain highly motivated in a service and sales environment
- Analytical thinker and problem solver
- PC proficiency required
- Attention to detail and quality-oriented
- Highly energetic with motivation to assist Cardmembers and other team members
- Multi-task oriented
- Excellent listening and interpersonal skills
- Confident and positive attitude
- Adaptive to change
- Excellent oral and written communication skills
- Ability to lead a conversation
- Demonstrate personal responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)
Responsibilities:
- Gain extensive knowledge of the Membership Rewards Program, card products, fee services and client procedures
- Handle large call volumes knowledgeably, providing excellent service to each caller
- Utilize good logic skills to resolve Cardmember inquiries and make quick decisions
- Recognize and apply a “human touch” to each Cardmember’s experience
- Develop strong rapport throughout each call
- Capture information and enter data into computer in a timely manner
- Based on Cardmember information, make appropriate determination of Cardmembers’ service needs
- Develop and create recommendations and solutions to enhance each Cardmember’s experience
- Follow-through on all commitments to Cardmembers
- Redirect calls when appropriate
PRC provides PAID TRAINING in the latest interactive and communications technologies, a competitive compensation/benefits package, including Tuition Assistant and employee Referral bonus, as well as ongoing advancement potential and bonus program.
Be part of an amazing team that cares for your needs and gives you the ability to grow. Come on out and apply for a great job with PRC. Call us today at 910.478.9345
PRC
1650 Gum Branch Road
Jacksonville, NC 28540
We are open M-F 8:30am to 5:00pm
D/V/F/M EOE
