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Summary / Objective:

• Superior design and engineering of the data network infrastructure as well as client connecting networks
• Installation and coordination of all advanced data network products and services
• Responsible for monitoring of all data network related products and services
• Provide high level data circuit analysis and recommendations
• Provide level 3 support for service requests and trouble tickets
• Represent the department in client and Operations meetings providing expertise and analysis
• Project Manage complex, extremely high value projects
• Analyze, recommend, and present findings on new products, services and technologies
• Plan and architect for new technologies including assisting in the development of IT strategy
• Work with vendor account teams

Time Spent on Primary Activities:

• Client and Operations related engineering and operations activities – 20%
• Circuit and infrastructure monitoring  –5%
• Project Management and implementations – 25%
• Analysis, design, and planning – 40%
• Level 3 support – 10%

Educational Requirements:
Bachelor degree or CCIE and Checkpoint Certification required and other related equivalent experience.

Professional Experience / Qualifications:

• 8+ years experience in IT with a minimum of 7 years in enterprise data network environment
• Excellent knowledge in all forms of data network technologies switching, routing and protocols
• High skills in network design of domestic and international LANs and WANs.
• Excellent knowledge of encryption
• Excellent knowledge of and experience in day-to-day administration of an enterprise environment.
• Excellent working knowledge and troubleshooting skills with routers and switches including Cisco IOS and Catalyst products
• Very good working knowledge of firewall technologies, rule sets and maintenance.
• Thorough understanding of the OSI model
• Superior understanding and experience with VoIP technologies
• Client advocate with excellent customer service skills.
• Very good interpersonal, writing, presentation, and project management skills.
• Ability to manage multiple complex projects requiring attention to detail.
• Flexibility and versatility in problem analysis and resolution.
• Ability to communicate technical issues with non-technical people with all levels of management and across functional lines.

Responsibilities:

• Accountable for problem determination and resolution of networking & connectivity issues.
• Utilizing diagnostic tools, packet sniffers or other network tools to provide an expert level of analysis to efficiently and effectively analyze root cause service issues, recommend corrective action and document any design/procedure modifications.
• Work with IT associates, clients, and vendors to analyze detailed business requirements that are highly complex in nature, provide technical solutions and financial justifications for infrastructure expenditures.  Deliverables may be in the form of reports such as a cost benefit analysis, presentations, or RFP responses.
• Design extremely complex network solutions for client connectivity. 
• Work with voice services team to provide support of VoIP initiatives.
• Provide Best Practices and guidelines to comply with industry standards.
• Comply with Remedy trouble ticketing system and Change Management processes to track all activities associated with performing the duties of the position.
• Provide rotating on-call support 24x7
• Maintain accurate and up-to-date documentation on circuits, network configurations, software revisions, hardware configurations, and patch management information.
• Provide senior level technical support for team members, peers, and other IT personnel.
• Manage infrastructure and client related network projects.
• Meet or exceed departmental metrics as established over time
• Must account for time daily in PRCs Project management/Time reporting system.