Summary: To serve as the main source of contact, providing excellent customer service to customers. Customer Service Representatives will be able to anticipate the customer’s needs and resolve the majority of the customer’s issues.
Position Objective: Responsible for utilizing customer service to: identify consumer needs, provide prompt resolution to inquires and follow through on all calls with customers. Communicate with each customer in a clear and concise manner, handling every call professionally.
Educational Requirements:
High School Diploma or GED required
College preferred
Professional Experience / Qualifications: 1-2 years customer service experience (some phone required)
Customer service oriented (demonstrated skills)
Excellent oral and written communication skills
Mental Acuity
Technical Experience desired
Ability to use phone system
Ability to use the computer system
Knowledge of product and procedures
Ability to use the computer system
Strong listening/comprehension skills
Patience
Empathetic
Able to tolerate large volume of complaint oriented calls
Conversational
Confident
Assertive
Demonstrate a positive attitude
Strong interpersonal skills
Able to knowledgeably handle large volume of calls, providing excellent service to each caller.
Responsibilities:
Responsible for utilizing customer service skills to: Identify customer needs and provide resolution to problems and inquiries
Capture data and enter clearly and accurately
Use customer service skills to diffuse the irate customer
Use customer service skills to appropriately satisfy and retain customer
Escalate call appropriately We offer ONSITE childcare, Employee Cafeteria, Health Insurance, Dental, Vision Plan, Sick Leave, 401(k), Paid Vacation and Sick Time. |
