Recognition & Awards

With a long history of providing outstanding results for our teleservices clients, PRC has been honored with numerous awards and recognition. We are proud to share some of our most recent accolades with you.

Teleservices Industry Awards & Accolades

PRC has a reputation for providing additional value beyond our core competency of call center services. Following is just a sampling of industry awards our company has received in recent years:

2010

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  • PRC Ranked among TMCNet's Top 50 Teleservices Agencies – Inbound, Outbound, Interactive, & Global Aggregate Categories
  • PRC Named Medalist Winner of MVP Quality Award
  • PRC Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine. PRC Analytics Honored for Exceptional Innovation
2009

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  • “2009 Top Outsourcer" Blended Category by Contact Center World
2008 2008 J.D. Power and Associates outstanding customer service recognition
  • “Fortune 50 Telecommunications & Wireless” Client Standard of Excellence Awards given to 50+ agents
  • “Fortune 50 Telecommunications & Wireless” Client Preferred Vendor #1 Vendor Award
  • For the third consecutive year, PRC’s “Fortune 200 Financial Services” Client team was recognized by J.D. Power and Associates for outstanding customer service
2007 Seal of Pennsylvania Lifes Work of Allegheny County Mon Valley Initiative
  • Pennsylvania State Governor's "Employer of Honor" Award
  • "Life’s Work of Western Pennsylvania James Compton" Award
  • Mon Valley Pennsylvania Initiative Workforce Development Team "Employer of the Year" Award
  • Colorado Springs Economic Development Corporation "Quality Jobs for a Quality Community" Award
  • Excellence in Industry Award - 2007 Expansion Award for the largest local business expansion awarded by the Colorado Springs Economic Development Corporation
  • PRC ranks as one of Colorado Springs Top 100 Primary Employers
2006 2006 Orlando Sentinel's 2006 Top 100 Companies for Working Families
  •  PRC ranks as one of Orlando Sentinel's 2006 Top 100 Companies for Working Families
2005 2005 Top 100 Companies for Working Families in Central Florida
  • PRC/Hancock Information Group ranks among Top 100 Companies for Working Families in Central Florida
2004 Customer Interaction Solutions Top 50 2004 Teleservices GOLD MVP Quality Award by CIS magazine 2004 Top 100 Companies for Working Families in Central Florida
  • PRC receives the Inbound Teleservices “Top 50” agency ranking in the U.S. and a #2 Global Performer ranking by Customer Inter@ction Solutions (CIS) magazine
  • PRC brings home the GOLD MVP Quality Award
  • PRC/Hancock Information Group ranks among Top 100 Companies for Working Families in Central Florida
2003 2003 Teleservices GOLD MVP Quality Award by CIS magazine 2003 Top 100 Companies for Working Families in Central Florida
  • PRC/Hancock Information Group brings home Gold-level MVP Quality Award by Customer Inter@ction Solutions (CIS) magazine for its excellence in teleservices
  • PRC receives the Outbound Teleservices “Top 50” agency ranking in the U.S. by Customer Inter@ction Solutions (CIS) magazine
  • PRC/Hancock Information Group ranks among Top 100 Companies for Working Families in Central Florida
2002 Seal of Florida 2002 No. 2 Inbound Teleservices agency by CIS magazine 2002 Top 100 Companies for Working Families in Central Florida
  • PRC receives the Governor's Business Leadership Award by the state of Florida based on outstanding contributions to local and state community with respect to job creation and environmental responsibility
  • PRC ranks among Top 100 Companies for Working Families in Central Florida
  • PRC ranks No. 2 among all Inbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
2001 2001 Teleservices GOLD MVP Quality Award by CIS magazine 2001 Customer Interaction Solutions Top 50 2001 Customer Interaction Solutions Top 50 2001 Top 100 Companies for Working Families in Central Florida
  • PRC/Hancock Information Group brings home Gold-level MVP Quality Award by Customer Inter@ction Solutions (CIS) magazine for its excellence in teleservices
  • PRC ranks No. 14 among all Outbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
  • PRC ranks No. 2 among all Inbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
  • PRC/Hancock Information Group ranks among Top 100 Companies for Working Families in Central Florida
2000 2000 No. 4 Inbound Teleservices agency by CIS magazine
  • PRC ranks #26 on “Innovation 100” in Information Week Magazine for the creative use of technology
  • PRC ranks No. 4 among all Inbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
1999 1999 Inbound Teleservices “Top 50” by CIS magazine 1999 Top 50 Call Center Solutions (Outbound)
  • PRC ranks No. 10 among all Outbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
  • PRC is awarded the Call Center Excellence (ACCE) for Service Quality by TeleProfessional Magazine
  • PRC ranks No. 23 on the Information Week e-biz 100
  • PRC is named “Employer of Year” in Jacksonville, Florida
1996 1996 Top 50 Service Agencies by Telemarketing Magazine Service Agency
  • PRC ranks among Top 50 Service Agencies (Plaque) for becoming a distinguished member of Telemarketing and Call Center Solutions by Telemarketing Magazine Service Agency

Client Recognition and Achievements

PRC greatly values the recognition we receive from our own clients.  Following are descriptions of three such recognitions:

“FORTUNE 150 INTERNET SERVICES, MEDIA & ENTERTAINMENT” CLIENT

  • PRC achieved efficiencies for this Client by automating their auto-faxing and imaging contract processes. We are the Client’s largest sales agent and largest outsourced commercial Customer Care teleservices provider.
    Savings to client: $5.3 Million per year
  • In October 2003, PRC exceeded the $22 million goal for NFL Sales that the Client had set.
  • In July 2003, PRC was the only vendor to receive a 100% quality score for the Client’s proprietary Quality Enterprise Rating System.

“FORTUNE 50 TELECOMMUNICATIONS & WIRELESS” CLIENT

  • Out of 9 outsourced client providers, PRC consistently ranks first in Customer Satisfaction and Performance Metrics. We are one of the Client’s Top Tier partners.

“FORTUNE 100 FINANCIAL SERVICES” CLIENT

  • For the third consecutive year, PRC’s “Fortune 200 Financial Services” Client team has been certified by J. D. Power and Associates for outstanding customer service.  J.D. Power and Associates conducts customized research and customer satisfaction measurement and tracking on a proprietary basis. Some of their criteria are:
  • Establish benchmarks for quality and customer satisfaction
  • Understand their strengths and weaknesses and those of their competitors
  • Identify specific tactics to improve quality and customer satisfaction
    • Savings to client: Over $1.5 Million annually
  • In 2003, PRC was ranked #1 for goal attainment across the 7 partners that the Client outsources to.

Learn More About Our Contact Management Solutions – Contact PRC Today

PRC’s outsourced contact management and call center services can be customized to fit the specific needs of your organization. For more information on how we can help you maximize the value of your customer relationships, please contact us at 888-CALL-PRC (888-225-5772).