1982
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PRC is founded as a full-service fulfillment center
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1984
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PRC expands into database management
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1987
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PRC opens first teleservices center
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1988
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PRC integrates teleservices, information management and fulfillment
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1989-1993
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PRC appears on Inc. Magazine’s “Inc. 500” list
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1992
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PRC celebrates 10th Anniversary
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1995
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PRC opens new call center in Miami Gardens, Florida
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1995
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PRC launches PRC University internal development program
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1996
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PRC signs contract with a Fortune 150 Satellite Services Firm to provide Customer Care and Sales Support
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1996
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PRC signs contract with leading Consumer Product Manufacturer to provide Customer Care and Fulfillment Services
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1996
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PRC signs contract with a major Fast-Food Retail Chain to provide Customer Care
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1996
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Initial public offering of stock
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1996
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PRC ranks among Top 50 Service Agencies (Plaque) for becoming a distinguished member of Telemarketing and Call Center Solutions by Telemarketing Magazine Service Agency
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1997
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PRC celebrates 15th Anniversary
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1997
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PRC opens new call center in Sunrise, Florida
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1998
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PRC opens new call center in Cedar Rapids, Iowa
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1998-1999
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PRC ranks No. 2 among the top 50 Teleservices companies
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1998
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PRC signs contract with a Fortune 50 Financial Services Institution to provide Customer Care teleservices
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1999
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PRC signs contract with a leading Financial Services Institution to provide Customer Care in support of Shareholder Services
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1999
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PRC signs contract with a Giant U.S. Telecommunication Carrier to provide Customer Care teleservices
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1999
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PRC ranks No. 23 on the Information Week e-biz 100
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1999
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PRC ranks No. 10 among all Outbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
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1999
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PRC is awarded the Call Center Excellence (ACCE) for Service Quality by TeleProfessional Magazine
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1999
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PRC ranks No. 23 on the Information Week e-biz 100
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1999
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PRC is named “Employer of Year” in Jacksonville, Florida
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2000
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PRC opens new call center in West Mifflin, PA
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2000
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PRC opens new call center in Cutler Bay, Florida
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2000
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PRC announces merger with USA Interactive
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2000
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PRC acquires Access Direct, an outbound telemarketing company
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2000
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PRC ranks No. 4 among all Inbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
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2000
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PRC ranks No. 26 on the Information Week Innovation 100
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2001
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PRC signs contract with a Fortune 50 Financial Services Institution to provide Customer Care, Account Retention and Credit Card Protection teleservices
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2001
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PRC signs contract with a Leading Transportation Carrier to provide Customer Care teleservices
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2001
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PRC embarks on offshore expansion
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2001
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PRC acquires Hancock Information Group, an outbound B2B appointment-setting company
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2001
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PRC ranks No. 2 among all Inbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
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2001
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PRC ranks No. 14 among all Outbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
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2001
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PRC/Hancock ranks as one of Orlando Sentinel's Top 100 Companies for Working Families
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2002
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PRC celebrates 20th Anniversary
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2002
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PRC receives the Governor's Business Leadership Award by the state of Florida based on outstanding contributions to local & state community with respect to job creation
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2002
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PRC ranks No. 2 among all Inbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine
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2002
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PRC/Hancock ranks as one of Orlando Sentinel's Top 100 Companies for Working Families
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2003
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PRC signs contract with a giant Non-profit Membership Organization to provide Customer Care
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2003
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PRC opens new center in Maitland, Florida
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2003
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PRC receives the Outbound Teleservices “Top 50” agency ranking in the U.S. by Customer Inter@ction Solutions (CIS) magazine
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2003
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PRC/Hancock ranks as one of Orlando Sentinel's Top 100 Companies for Working Families
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2003
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PRC/Hancock Information Group brings home Gold-level MVP Quality Award by Customer Inter@ction Solutions (CIS) magazine for its excellence in teleservices
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2004
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PRC signs contract with a World's Leading Online Travel Provider to offer Customer Care & Inbound Sales Support
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2004
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PRC signs contract with a Fortune 50 Wireless Carrier to provide Customer Care
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2004
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PRC signs contract with a major U.S. Airline to provide Customer Care
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2004
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PRC receives the Inbound Teleservices “Top 50” agency ranking in the U.S. and a #2 Global Performer ranking by Customer Inter@ction Solutions (CIS) magazine
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2004
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PRC brings home the GOLD MVP Quality Award
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2004
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PRC/Hancock ranks as one of Orlando Sentinel's Top 100 Companies for Working Families
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2005
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PRC signs contract with a Non-Profit Membership Professional Sports Organization to provide Customer Care teleservices
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2005
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PRC signs contract with a Specialty Health and Life Insurance Company to provide Customer Care teleservices
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2005
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PRC opens new call center in Palatka, Florida
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2005
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PRC opens new call center in Longwood, Florida
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2005
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PRC/Hancock ranks as one of Orlando Sentinel's Top 100 Companies for Working Families
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2006
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PRC signs contract with a Leading Provider of Broadband Telephone Services to provide Customer Care and Inbound Sales Teleservices
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2006
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PRC signs contract with a Non-profit Membership Association (Education) to provide Customer Care, Back-Office and Fulfillment Teleservices
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2006
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PRC signs contract with a Leading Subscription-Based Online Dating Site to provide Customer Care Teleservices
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2006
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PRC opens new call center in Jacksonville, North Carolina
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2006
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PRC opens new call center in Durant, Oklahoma and creates 400 new jobs
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2006
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PRC opens new call center in Tampa, Florida
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2006
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PRC ranks as one of Orlando Sentinel's Top 100 Companies for Working Families
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2006
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Diamond Castle Holdings completes acquisition of PRC from IAC/InterActiveCorp
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2007
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PRC celebrates 25th Anniversary
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2007
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PRC announces agreement with Dollar Thrifty Automotive Group to provide Managed Customer Care Teleservices
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2007
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PRC signs contract with a Direct Retailer of Brand-Name Consumer Products to provide Customer Care and Survey Services
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2007
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PRC opens new call center in Colorado Springs, Colorado
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2007
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PRC ranks as one of Colorado Springs Top 100 Primary Employers
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2007
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PRC center in West Mifflin, PA receives the PA State Gov. for Employer of Honor Award and the Mon Valley Initiative 2007 Employer of the Year Award
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2008
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PRC names outsourcing veteran Steven K. Richards as Chief Executive Officer
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2008
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PRC center in Colorado Springs, Colorado receives an award for Excellence in Local Industry and Quality Jobs from the Colorado Springs Economic Dev. Corp.
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2008
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PRC Community Care reaches quarter-million dollar fundraising mark
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2009
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PRC announces hiring surge for Iowa call centers
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| 2009 |
PRC Refinances First Lien Debt with Region Bank |