PRC’s State-of-the-Art Analytics Tool
Named “Product of the Year” by Customer Interaction Solutions Magazine
Ft. Lauderdale, January 28, 2010 - PRC, LLC (www.prcnet.com), one of the premier providers of outsourced customer contact management services, announced today that it has been named a winner of the 2009 Product of the Year Award for PRC Analytics, its proprietary, state-of-the-art analytics tool. The accolade was presented by TMC’s Customer Interaction Solutions (CIS) magazine, a publication that covers the call center industry.
“Today, achieving business longevity means being able to accurately measure, understand and refine your marketing and customer care initiatives,” says Steve Richards, CEO of PRC. “PRC Analytics gives our clients a clear, accurate view of their performance across multiple campaigns. They can then use this data to make more informed decisions about customer service, product design and business development, thus increasing their odds for success in these areas.”
Developed by internal technologists, PRC’s state-of-the-art analytics tool seamlessly consolidates customer data from multiple sources into an intuitive graphical interface, enabling analysis and comparison of metrics from different campaigns and initiatives. The application has a dashboard view that allows PRC and its clients to secure an instant, high-level snapshot of Key Performance Indicators (KPI’s) for all aspects of any client programs. PRC Analytics provides limitless drill-down reporting capabilities that enable personnel to review, summarize and understand performance trends, issues and resolutions for why customers call, when customers call, customer and product dispositions, and campaign handling data. Other features include customized reporting, multi-level security and detailed “scorecards” of metrics pertaining to agent, team and program attendance, quality, attrition and performance.
Companies were selected to receive the Product of the Year award on the basis of their vision, leadership, and diligence. Customer Interaction Solutions has recognized the most groundbreaking products across the call center industry for the past 12 years.
“Our state-of-the-art analytics tool is business intelligence in its truest form,” says Sean Minter, COO/CIO of PRC. “It is an end-to-end solution for comprehensive performance management. When paired with our teleservices solutions, PRC Analytics helps our clients turn their campaign data into a powerful business asset.”
Richards adds, “PRC is incredibly honored to receive this prestigious award, and we are even more proud of our ability to provide our clients with the insights they need to generate more sales, build long-term customer loyalty and enhance brand value. PRC Analytics represents yet another way in which we continue to do the right thing for our clients, year after year.”
A complete list of 2009 Product of the Year winners will be published in the January 2010 issue of Customer Interaction Solutions magazine (www.cismag.com).
About PRC
PRC is an outsourced Business Solutions Provider globally delivering Customer Management and Sales and Marketing services on behalf of leading brands. With over 25 years of experience, PRC delivers solutions that support communications to target, acquire, grow, retain and develop customer relationships that deliver a positive return on their clients' investment. Headquartered in Ft. Lauderdale, Florida, the Company supports clients worldwide through its global network of centers. PRC is privately held.
Media Contact:
David L. Wylie
PRC Communications Manager
David.wylie@prcnet.com
954-693-4444 (Media Hotline)